Appendix A

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ONLINE HELP USERS QUESTIONNAIRE

I use online Help:
Regularly______ Sometimes______ Rarely______ Never______

When I'm using a new application, I get help from:
Manuals____Online Help____Telephone Tech Support____Co-workers____

What Help systems have you used?_______________________________

Online Help has been:
Very helpful ________ Sometimes helpful_______ Not much help_______

Online Help is:
Easy to use_______ Difficult to use_______ Haven't decided_______

When I use online Help, getting my job done is:______________________
Easier_______ Faster_______ More difficult_______ Slower_______

I'd like the online Help to have:
More text_______ More graphics_______ Text and graphics_______

I think online Help:
Should________ Shouldn't________ always be a part of the application.

I think online Help is:
More___________ Less___________ usable than written manuals.