LogicSmith

APPENDIX B

ALL PERCENTAGE RESPONSES FROM QUESTIONNAIRE

I use online Help:
Regularly_13% Sometimes_53%_ Rarely_33% Never__0%__

When I'm using a new application, I get help from:
Manuals_60% Online Help_73% Telephone Tech Support_13%_Co-workers_87%__

What Help systems have you used?
PCPO, Word, Excel, Power Point, Internet, Acrobat/Flow Form, RAM, SPS, WIRF, Lotus, Paradox, Windows, WordPerfect, Outlook, ABS Sell Price, Robohelp, FDC, SBR, Falcon, BWS

Online Help has been:
Very helpful __20%___ Sometimes helpful _67%___ Not much help _13%___

Online Help is:
Easy to use__60%__ Difficult to use _13%____ Haven't decided _33%___

When I use online Help, getting my job done is:______________________.
Easier__53%__ Faster__20%__ More difficult _0%___ Slower _33%___

I'd like the online Help to have:
More text__20%__ More graphics__13%__ Text and graphics _47%___

I think online Help:
Should__100%__ Shouldn't__0%___ always be a part of the application.

I think online Help is:
More___80%_____ Less__20%______ usable than written manuals.


 

Copyright 1998 by Jan Brandon